Guarantee
7-Day Satisfaction Guarantee
Not happy with Pro? You can request a full refund within 7 days of purchase — as long as you haven't used too much of the Service first.
You qualify if ALL of the following are true:
- Your purchase was made within the last 7 calendar days.
- You've completed fewer than 2 practice sessions.
- You've attempted fewer than 2 mock exams.
- Your account is in good standing and not under review for terms violations.
When refunds aren't granted
We cannot issue a refund in the following situations:
- Requests made after the 7-day window has passed.
- Accounts that have completed 2 or more practice sessions or 2 or more mock exam attempts.
- Dissatisfaction based on your exam performance, real-exam score, immigration or admissions outcome, or other factors outside the Service itself.
- Accounts suspended or terminated for violating our Terms of Service (including account sharing, scraping, or abuse).
Renewal charges
Subscriptions auto-renew by default. You can cancel at any time from Settings → Subscription. Cancellation stops future renewals but does not automatically refund the most recent charge. If you were charged for an unintended renewal and have not used the new billing period, email [email protected] within 7 days and we will review your case.
Annual plans
The 7-day satisfaction guarantee applies to the initial purchase of an annual plan under the same conditions above.
For annual renewals: if you did not intend to renew, contact us within 14 days of the renewal charge and we will review your case. After 14 days from the renewal date, the annual fee is non-refundable until the next renewal cycle.
How to request a refund
Email [email protected] from the email address linked to your account. Include:
- Your account email address.
- The transaction date and amount charged.
- A short reason for the request (optional, but helps us improve).
We aim to respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer.
Let's sort it out together first
If you do not recognise a charge or have a billing concern, contact support so we can investigate promptly. This does not affect your right to contact your payment provider or exercise any statutory rights.
Changes to this policy
We may update this Refund Policy from time to time. Changes apply only to purchases made on or after the date the updated policy is posted. We will update the “Last updated” date at the top when changes are made.
Contact
Billing & refunds: [email protected]